DELIVERY TERMS

What this page covers

The products sold on NERDWIZ are physical goods: board games. The terms here apply to every game in the catalogue, both those shipped from stock and those sold through a pre-order campaign.

Delivery is made to the address you give in your order, within Türkiye. The distance sales agreement states the same scope; if you see a difference between this page and the agreement, the agreement prevails.

Your right of withdrawal, how a return works and who bears the return cost are not on this page but in the returns and right of withdrawal page, which is the single source for that subject.

You do not need to be a member to place an order. All of the terms here apply to an order you place as a guest as well.

Shipping charge and free shipping

The shipping charge is ₺99. If your order total is ₺1,500 or above, shipping is free; below that amount the shipping charge is added to the order total. The threshold is applied by looking at each order's own total.

You see the exact shipping charge you will pay in the order summary on the basket and payment screens, before you confirm your order. Amounts are shown in Turkish lira, taxes included.

The threshold and the charge may be updated over time, and this page always states the values in force. What binds you is the amount shown in the order summary at the moment you confirm your order, and a later change does not affect an order already placed.

What happens to a shipping charge you have paid when you return an order is set out in the returns and right of withdrawal page.

The stages your order goes through

When your order is confirmed, your order number is created and the order record is opened. That number is the single key you quote in every exchange about your order, so we recommend keeping it.

Once the record is open, the product is prepared in the warehouse and handed to the carrier. Products are dispatched from an Amazon warehouse and reach you in an Amazon box; the print on the box comes from the warehouse the parcel leaves, and what is inside is the game you ordered.

After the parcel is handed to the carrier, you can ask us for the tracking details by writing to us with your order number.

If you ordered as a member, you can see your orders from your account on any device. If you ordered as a guest, a copy of your order summary is kept in your own browser; the order itself is also recorded with us and you can ask about it with your order number.

Delivery time

Products in stock are handed to the carrier on the day your order is established. The delivery time does not exceed thirty days in any event; that period starts running the moment your order reaches us. Thirty days is the upper limit set by legislation.

Once the parcel is handed to the carrier, delivery usually takes 2-5 days. This is an ESTIMATE, not a commitment: busy periods, public holidays and the distance to your address can extend it. Your rights are governed not by this estimate but by the thirty-day upper limit set out below.

Parcels are carried by Yurtiçi Kargo or Aras Kargo.

If a specific delivery date or a shorter period has been given for your order, that information binds us and is stated in the pre-contract information form you see before confirming your order.

If delivery is not made within the period undertaken, or within thirty days in any event, you may terminate the agreement. The full amount you paid, including delivery costs, is refunded within fourteen days at the latest from the moment your termination notice reaches us.

If we find that we cannot deliver the product you ordered, we inform you in writing or through a durable medium within three days at the latest from the date we learn this. The full amount you paid, including delivery costs, is refunded within fourteen days at the latest from the date of that notice, to the same means of payment you used.

For products sold through a pre-order campaign the delivery time depends on production and is stated on the campaign's own page and in its pre-contract information. The thirty-day upper limit applies to pre-orders as well.

When you take the parcel

We recommend checking the parcel from the outside before you accept it from the carrier. If the box is crushed, torn, opened or wet, do not accept the parcel; have the carrier draw up a report and let us know. Such a report is the strongest record that the damage occurred during transport and it speeds up the resolution.

Your legal rights remain valid even if no report was drawn up. If you notice damage or a missing component after accepting the parcel, you may exercise your rights regarding defective goods; what those rights are and how they are exercised is set out in the returns and right of withdrawal page.

With board games the most common situation is a missing or damaged component. In that case you do not need to send the whole box back: tell us which component is missing or damaged, with your order number, and we will complete it. On a defective product the shipping cost is ours.

Your address and parcels that cannot be delivered

Delivery is made to the address you gave in your order: province, district, full address and postal code. These details need to be correct and current; the consequences of a delivery that cannot be made because of a missing or incorrect address are yours.

If you notice an error in your address, write to us with your order number before the parcel leaves the warehouse. Once it has left, an address change is subject to the carrier's own rules and is not always possible.

If the parcel comes back to us because nobody was found at the address or because of an address error, write to us with your order number. In that case both sending your order again and cancelling it with a refund of the amount you paid are possible.

Questions and where to apply

For everything about delivery you can write to hello@nerd-wiz.com. If you include your order number we reply faster. The seller's registered name, full address and phone number are in the seller details section at the bottom of this page.

For the right of withdrawal, returns and exchanges the returns and right of withdrawal page applies; for the parties to the order, payment and the rights and obligations under the agreement, the distance sales agreement applies.

In a dispute that cannot be settled you may apply to the Consumer Arbitration Committee or the Consumer Court; applications can also be made through the Consumer Information System on e-Devlet. The rules on this page do not replace the rights consumer legislation grants you; all of those rights remain reserved.