Returns, Right of Withdrawal and Shipping

What this page covers

The products sold at NERDWIZ are board games printed in Turkish, that is, physical goods delivered into your hands. The rules on this page apply to every game in the catalogue: those shipped from stock and those sold through a pre-order campaign alike.

You do not need an account to place an order. If you order as a guest, all of the rights described here are equally yours. The seller party to the contract is the business named in the seller information box on this page.

If you are buying for purposes outside your commercial or professional activity, you are a consumer within the meaning of Consumer Protection Law No. 6502 and the Distance Contracts Regulation, and the sections on the right of withdrawal apply to you. For orders placed for commercial purposes, the general provisions on defective goods and the shipping and delivery rules on this page apply.

Right of withdrawal: 14 days from delivery

You may withdraw from the contract within 14 days from the day you receive the product. You do not need to give a reason, and no penalty charge is requested from you because of the withdrawal.

If a single order contains several products and they are delivered separately, the period starts on the day you receive the last product.

The period is measured by the date you send your notice. It is enough to send your withdrawal notice by the last day of the 14 days. The product does not need to have reached us within that period.

You may also withdraw after placing an order while the product has not yet been delivered to you. This holds both for orders being prepared and for pre-orders awaiting production.

How to send your withdrawal notice

Writing to the "Write to us" email address on the site is enough. You are under no obligation to fill in a particular form; any notice made in writing or through a durable medium is valid.

Please include the following in your notice: your order number, your full name, the products you wish to return, and a sentence that clearly states your wish to withdraw. Partial returns are possible; you may return only the products you choose rather than the whole order.

The model withdrawal form set out in the regulation is on the pre-contract information form page of the site. Using that form is your choice: filling it in and sending it, or writing to us in your own words by email, produces the same result.

We confirm receipt of your notice by email. In the same reply we tell you the address to send the product to, the carrier to use, and how to prepare the parcel.

How you send the product back

Send the product back within 10 days from the date you sent your withdrawal notice.

You may open and examine the product to the extent you would in a shop; having opened the box does not remove your right of withdrawal. You are not responsible for changes or deterioration that occur when you use the product in line with its functioning, its technical features and its instructions for use. Your responsibility is limited to irreversible changes; with board games the typical examples are these: stickers applied, miniatures painted, components missing.

Send the product with its own box, all of its components, the rulebook and any additional parts. Rather than wrapping the game box directly in shipping tape, use an outer carton: the box itself is part of the product, and damage to it counts as loss of value. Add a note with your order number, or your invoice, to the parcel.

The cost of the return shipment

If a carrier for returns has not been named in the pre-contract information before your order, the cost of the return shipment is ours and no return cost is requested from you.

Once a return carrier is determined and named in the pre-contract information form, it is enough to send the product with that carrier; no charge is taken from you for that shipment. If the named carrier has no branch where you are, the product is collected from your address without any additional cost to you.

When you exercise your right of withdrawal by returning the whole order, any shipping charge collected on that order is also repaid to you.

When and how you get your money back

Within 14 days at the latest after your withdrawal notice reaches us, we refund the full amount you paid, including delivery costs.

The refund is made to the same means of payment you used: if you paid by credit or debit card, to that same card. No bank details are requested from you for this, and no cost is charged to you because of the refund.

NERDWIZ never sees and never stores your card details. Card details are entered on the secure payment page of the institution that handles the payment, and the refund is processed through that same institution. When the amount appears on your card statement depends on your bank's processing calendar and varies from bank to bank.

When the right of withdrawal does not apply

Legislation places certain products outside the right of withdrawal. For the board games in the catalogue, your right of withdrawal applies even after you have opened the packaging. The one case you may encounter is personalised products prepared in line with your own requests or personal needs.

Where this case applies to a product, we state it clearly on the product page and in the information given to you before you confirm your order. For every product where you see no such statement, your right of withdrawal applies.

Even in that case, if the product arrives defective, the rights described in the following section apply in full.

Faulty, damaged or incomplete products

Check the parcel from the outside while the courier is still with you. If the carton is crushed, wet, torn or its tape has been opened, ask the courier for a damage report before accepting the parcel and keep a copy. That report is the easiest way to show that the damage occurred during transport.

If you find a missing component, a printing error or damage when you open the box, write to us. Include your order number and, if possible, photographs of the product and the parcel. We clarify how to proceed before asking you to send anything back.

With a defective product your options are these: withdrawing from the contract and recovering the amount you paid, asking for a reduction in price, asking for free repair, or asking for the product to be replaced with a defect-free one. The choice is yours, and no shipping, delivery or labour cost is charged to you for meeting these requests. We meet a request for free repair or for replacement with a defect-free product within 30 working days at the latest from the moment your request reaches us; if that period is exceeded, you may use your other options.

A defect may be raised within two years from the date of delivery. If the defect appears within six months of delivery, it is presumed to have existed at the time of delivery. If the defect has been concealed by us through gross fault or deceit, the two-year period does not apply. These rights are independent of the 14-day withdrawal period and may be used after that period has passed.

Shipping charges

Orders above a certain cart total are shipped free of charge; below that amount a fixed shipping charge is added. The threshold is applied to each order on its own total. The threshold and the charge in force are shown on the cart and checkout screens, and you see them inside the total before you confirm payment.

The threshold and the charge may be updated over time. What binds you is the amount you confirmed at checkout at the moment you placed your order; a later change does not affect an order already placed.

When you exercise your right of withdrawal by returning the whole order, the shipping charge you paid is included in the amount refunded to you.

When you return part of an order, the shipping charge you paid is not deducted from the products you keep. Even if the remaining amount falls below the free shipping threshold, no shipping charge is requested from you afterwards.

Delivery time and tracking

Orders are prepared and dispatched from an Amazon warehouse, so the parcel reaches you in an Amazon box. The print on the box comes from the warehouse the parcel leaves; what is inside is the game you ordered.

Products in stock are handed to the carrier on the day you place your order. The upper limit set by legislation, for products shipped from stock, is 30 days from the moment your order reaches us. The delivery time for products sold through a pre-order campaign is set out in the next section.

If we find that we cannot deliver the product you ordered, we inform you in writing or through a durable medium within three days from the date we learn this. The full amount collected, including any shipping charge, is refunded within 14 days at the latest from the date of that notice, to the same means of payment you used.

Once the parcel has been handed to the carrier, you can ask for the tracking number, with your order number, through the "Write to us" address. If you notice an error in your delivery address, write to us before the parcel leaves; if it has already left, we proceed according to the carrier's address change rules.

Pre-order campaigns and refunds

Some games are sold through a pre-order campaign. You pay in advance for a concrete product; if the campaign target is reached within its period, production starts and the product is shipped to you once it is ready. The campaign card on the Funding page states the target amount, the amount collected so far, the days remaining and the full refund guarantee.

On a pre-order the delivery time depends on production and differs from the time for a product shipped from stock. For every pre-order the estimated delivery period is stated in the pre-contract information before you confirm your order, and it binds us. If the delivery period changes, we inform you in writing; if you prefer not to wait, you may cancel your order and recover the full amount you paid.

If the target is not reached within the campaign period, the full amount you paid is refunded to you. We inform you of the situation in writing or through a durable medium within three days from the date we learn that the target was not reached. The refund is made within 14 days at the latest from the date of that notice, to the same means of payment you used; any shipping charge collected is included in the refunded amount. You do not need to make a separate application for the guarantee to operate, as the refund is started on its own.

If you change your mind while the campaign is still running, you may cancel your order and ask for the full amount you paid back; writing to us is enough. Once the product is produced and delivered to you, the 14-day withdrawal period starts running from the day of delivery. Your right of withdrawal on a pre-ordered product is the same as on a product bought from stock.

Questions and where to apply

For everything on this page you can reach us through the "Write to us" email address on the site. If you include your order number we reply faster.

In a dispute that cannot be settled, you may apply to the Consumer Arbitration Committee or the Consumer Court. You may apply to the committee at your place of residence or at the place where the transaction took place; which authority you apply to is determined by the monetary limits set anew each year. Applications can also be made through the Consumer Information System on e-Devlet.

The rules on this page do not replace the rights consumer legislation grants you; all of those rights remain reserved.