Frequently Asked Questions

Yes. Membership is optional; every right you have applies in full to an order placed as a guest. If you do sign up, you can see your orders from any device on the My orders page of your account.

Prices are in Turkish lira and include taxes. If there is a shipping charge, it appears on a separate line in the cart and on the checkout page; the grand total you see before you confirm is the full amount you will pay.

Just write to hello@nerd-wiz.com with your order number. If you are a member, you can also see your orders on the My orders page of your account.

Shipping costs ₺99. Orders of ₺1,500 or more ship free. You see the shipping charge you will pay in the cart summary before you confirm your order.

Games in stock are handed to the carrier on the day the order is placed. For pre-order games the delivery time depends on production and is stated on the campaign page.

Once shipped, delivery usually takes 2-5 days. This is an estimate, not a commitment: busy periods, public holidays and the distance of your address can make it longer. The legal maximum is 30 days; if it is exceeded, you can cancel your order and get back the full amount you paid.

Parcels are carried by Yurtiçi Kargo or Aras Kargo.

Once your parcel has been handed to the carrier, you can ask for the tracking details by writing to hello@nerd-wiz.com with your order number.

At the moment we deliver only to addresses within Türkiye.

Check the outside of the parcel before you accept it. If the box is crushed, torn, opened or wet, have the courier write up a damage report before you accept it, then write to us. Your legal rights remain valid even if no report was written up.

Yes. You can withdraw without giving a reason within 14 days of the day you receive the product; you can also withdraw before it reaches you. Just write to hello@nerd-wiz.com with your order number. The details are in the returns and right of withdrawal page.

Yes. Opening the box does not cancel your right of withdrawal; send the product back with its box and all of its components. Changes that cannot be undone, such as applying stickers, painting figures or losing components, may lead to a deduction from the refund.

When you use your right of withdrawal, you are not charged for sending the item back. Our reply to your notice tells you which address and which carrier to use. If you return the whole order, the shipping charge you paid is refunded as well.

We refund the card you paid with no later than 14 days after your withdrawal notice reaches us; how soon it shows on your statement depends on your bank. You need to send the product back within 10 days of your notice.

You do not need to send the whole box back. Tell us about the missing or damaged component at hello@nerd-wiz.com, with your order number and a photo if possible, and we will complete it. For a defective product the shipping cost is ours; you can apply within two years of delivery.

Game of Crowds is the name of our pre-order campaigns. We open a campaign for the Turkish edition of a game and you pay now for a specific boxed game. If the target is reached, the game goes into production and is sent to you.

The full amount you paid, including any shipping charge, is refunded without deductions using the method you paid with. You do not need to apply; the refund starts automatically.

Yes. While the campaign is running you can cancel your order by writing to us and get back the full amount you paid. Your 14-day right of withdrawal also applies after the game is delivered to you.

The delivery time depends on production. The estimated delivery period is stated on the campaign page and in the information you see before ordering; you can follow which stage the game is at on the Release Calendar page. If the date changes, we will tell you in writing; if you do not want to wait, you can cancel your order and get back the full amount you paid.

A specific boxed board game. Your payment is the price of a product; it carries no ownership stake, no share of revenue and no promise of any return.

No. Membership has a separate, optional box for announcement emails; you can sign up and order without ticking it. You can withdraw your permission whenever you like.

Favourites are saved in the browser you use, not in your account; they do not appear on another device or after you clear your browser data.

Yes. The games sold at NERDWIZ are board games printed entirely in Turkish.

You can write to hello@nerd-wiz.com; our phone number is on the Contact page. There is no live chat or contact form on the site.